In the event that an already confirmed reservation is cancelled, you should have in mind the following:
When a reservation that has been partially or entirely paid off, you shall e-mail us the cancellation at management@visit-cyclades.com or reservation@visit-cyclades.com. Please note that your cancellation will be valid only if you receive our confirmation within the next 24 hours.  

For cancellations made at least one month prior to the onset of your trip or your arrival, no cancellation fees apply, save for a 25.00 euros fee for file expenses and administrative costs., you will be reimbursed depending on the way you made your payment.

For cancellations done less than a month prior to your arrival, the decision of whether there will be cancellation charges lies on the policy that the hotel or other accommodation that you have chosen follows. In some cases, where the accommodation follows a special cancellation policy, this will be mentioned in the general information related to the accommodation you have selected, otherwise it is up to the hotel to define whether it will charge a cancellation fee or not. It is important to know that our primary concern is our customers’ interest and we always do our best to minimize cancellation fees, if this is possible, upon contact with the accommodation.

Moreover, its must be stressed that no reimbursement applies in cases where you do not make use of the pre-selected services due to your own choice or mistake (e.g. you miss the ship, or you are late in waking up or you are not ready at the time set for your transportation appointment, or you give wrong details about your arrival, etc…). In case a service is not provided due to our or our collaborator’s fault, either the corresponding amount will be reimbursed or there will be some sort of other compensation.

In case there are changes or cancellation due to weather condition or other reasons of force majeure, then again upon communication with our company, there will be a readjustment of your schedule, based on the new prevailing conditions and given that this is feasible, otherwise no reimbursement will be made for services not provided due to the foregoing conditions.